• NoteMaster - General
  • What is the difference between NoteMaster and NoteMaster Lite?
    NoteMaster and NoteMaster Lite have identical features and functionality except that the Lite version is limited to 7 notes total.
  • How do I upgrade from NoteMaster Lite to the full version?
    NoteMaster Lite and the full version of NoteMaster are two separate apps. To upgrade to the full version of NoteMaster, you must purchase it from the App Store, and it will be installed as a separate app. The first time you run the full version, it will ask you if you wish to import your notes and settings from the Lite version. After you have imported your notes and settings into the full version of NoteMaster, you may delete NoteMaster Lite from your device.
  • Can I run NoteMaster on both the iPhone and the iPad?
    Yes. The iPhone version and the iPad version are separate products, which require separate purchase.
  • NoteMaster - Syncing with Dropbox
  • Where are all my synced notes in Dropbox?
    When you log into Dropbox from NoteMaster, a special application folder will be created in Dropbox. Look inside the "Apps" folder for a folder called "NoteMaster". All the synced notes will be located in this folder.
  • What kind of Dropbox files does NoteMaster sync with?
    NoteMaster syncs notes as Microsoft Word documents with the extension ".docx". These files can be edited using Microsoft Word 2007 or later, or Wordpad. For simply viewing these documents, many other applications can be used, such as Quicklook or Pages (Mac), Wordpad, or Open Office. Only MS Word files with the file extension ".docx" will be synced with NoteMaster. Any other file type will be ignores during the sync.
  • Why am I getting errors when I try to sync with Dropbox?
    Sync errors usually occur for one of 3 reasons:
    • Error authenticating to the Dropbox service. This usually happens because your login and password are not correct. Please check the login and password for your Dropbox account and try again.
    • Error converting a MS Word (.docx) document into a NoteMaster note. Dropbox documents can contain may elements that are not supported by NoteMaster, such as links, video, tables, etc. While NoteMaster tries its best to convert to a NoteMaster note the best it can, there are limitations in this process and sometimes it does not work.
    • Error with the Dropbox service. Sometimes the Dropbox service is down or experiencing trouble. Since NoteMaster relies on the service to be working in order to sync notes, it may report errors if it has trouble communicating with Dropbox.
  • I have NoteMaster installed on two different devices. How can I sync them both to the same Dropbox account so that the notes are shared between them?
    Both copies of NoteMaster can sync to the same Dropbox account, so they will both sync to the same set of notes. Both copies of NoteMaster will sync to the same "Dropbox" folder (located inside the "Apps" folder) in Dropbox.
  • NoteMaster - Syncing with Google Drive
  • Where are all my synced notes in Google Drive?
    NoteMaster creates a special "sync folder" in Google Docs/Drive called "NoteMaster Sync" where it puts all the notes and categories. To see your notes in Google Docs/Drive, look inside the "NoteMaster Sync" folder located at the root level of your Google Docs/Drive.
  • What kind of Google Drive files does NoteMaster sync with?
    • NoteMaster syncs notes in the Google Docs "document" format. Only files in the Google Docs "document" format will be synced by NoteMaster, and all other files types (spreadsheets, PDFs, etc) are not syncable and will be ignored. The Google Docs "document" format is the file type used by the Google Docs word processor...these are the types of documents that can be edited online in the web browser.
    • When you upload an existing text file or word processor file to Google Drive from the web interface, you have the option of either storing it in its original format, or converting it to the Google Docs "document" format. If you want the existing file to be syncable with NoteMaster, you'll need to make sure to convert it to a Google Docs "document". (NOTE: The Google Drive software that you install on your computer currently does not provide the option to convert files to Google Docs format...you'll have to use the web interface to upload existing files).
  • Why am I getting errors when I try to sync with Google Drive?
    Sync errors usually occur for one of 3 reasons:
    • Error authenticating to the Google Drive service. This usually happens because your login and password are not correct. Please check the login and password for your Google account and try again.
    • Error converting a Google Drive document into a NoteMaster note. Google Docs documents can contain may elements that are not supported by NoteMaster, such as links, video, tables, etc. While NoteMaster tries its best to convert to a NoteMaster note the best it can, there are limitations in this process and sometimes it does not work.
    • Error with the Google Drive service. Sometimes the Google Drive service is down or experiencing trouble. Since NoteMaster relies on the service to be working in order to sync notes, it may report errors if it has trouble communicating with Google Docs. You may want to try syncing to a different Google account to see if the problem is general, or specific to a particular account.
  • What does the error "Notes too large to sync mean"?
    Google Drive has a size limit of 2MB for notes uploaded to the service. If the note has a lots of images, it may hit this size limit. You can adjust the amount of lossy jpeg compression NoteMaster uses when uploading images to Google in order to fit more images in a note, at the expense of image quality. Use the "Image Compression" setting in the Note Syncing section of the settings screen.
  • I have NoteMaster installed on two different devices. How can I sync them both to the same Google Drive account so that the notes are shared between them?
    Both copies of NoteMaster can sync to the same Google account, so they will both sync to the same set of notes. Both copies of NoteMaster will sync to the same "NoteMaster Sync" folder, located at the root level of Google Drive.
  • NoteMaster - Syncing in General
  • I tried syncing and I ended up with duplicate note and documents. Why did this happen?
    Duplicates are usually caused by the sync system getting reset somehow. When the sync system is reset, NoteMaster forgets all of the existing sync data and starts "from scratch", meaning it treats all notes (on both sides) as never-before-synced notes. So the next time you sync, it syncs all notes in NoteMaster to Google Drive or Dropbox, and all notes from Google Docs or Dropbox to NoteMaster, resulting in duplicate notes.

    There are a number of things that can cause the sync system to get reset: Changing Google or Dropbox accounts, switching between sync services, selecting a different sync folder, or manually choosing the "Reset Sync System" option.

    Once you have duplicates, the simplest way to clean things up is to delete the duplicates in exactly ONE place…EITHER in NoteMaster (on one device only), OR in Google Drive / Dropbox, but not both. Then the next sync will sync the deletions to the other side.
  • I'm still getting errors while syncing and I don't know how to fix them. What should I do?
    In the NoteMaster settings (inside the app), under the "Syncing Notes" section, tap on the row "Last Sync: ERRORS". This will take you to a screen that shows more information about the errors. At the bottom of this screen is a button "Report Sync Problem" which will create an email addressed to Kabuki Vision customer support that contains a log of the syncing activity. Write a note at the top of the email describing the problem you're having and send the email. A customer support representative will be able to give you more help.
  • Why did I lose formatting when I synced an existing document to NoteMaster?
    NoteMaster notes only support a set of specific formatting: plain text, bold headings, lists (bulleted, numbered, checkbox), and images. When an existing document is synced to NoteMaster, the app has to convert it to a NoteMaster note, and any type of formatting not supported by notes will be ignored.
  • NoteMaster - Editing Notes
  • How do I change the title of a note?
    To chnage the name of a note, open the note, and tap on the title. The keyboard will appear and let you edit the title.
  • How do I change the category a note belongs to?
    There are three ways to move a note to a different category:

    1) With the note open, tap the action button (bottom right corner), then tap "Change category".

    2) With the note open, tap the category name that appears near the top (above the note content).

    3) From the note list, tap the edit button (checkmark inside a circle icon in the lower left). Select one or more notes, then tap "Move" to move these notes to a new category.
  • If I delete an image from within a note, is it permanently deleted?
    When you delete an image from a note, it is permanently deleted from the NoteMaster application. However, if you still have the image in one of your photo albums, you can simply re-insert it again as you did originally.
  • NoteMaster - Organizing Notes
  • How do I change the order my categories are displayed in?
    You can manually re-order your categories by tapping on the "Edit" button, and then dragging a category by the "drag handle" on the right side of the row.
  • How do I create a locked, password-protected note category?
    To create a new category that is locked, go to the “Categories” screen and tap the add category button (looks like a folder with a plus sign inside it) in the upper right. This will bring up the New Cateogry view. From here, enter the category name, and turn ON the "Passcode Lock" switch and enter the passcode you want to use.

    To lock an existing category, go to the Categories screen, and tap the "Edit" button in the upper left corner. Then tap on the category you want to edit, which will bring up the Edit Cateogry view. From here, turn ON the "Passcode Lock" switch and enter the passcode you want to use.
  • How private are the notes that are stored in locked categories?
    Locked categories are merely passcode-protected are intended to prevent casual browsing of the notes stored in them. Notes stored in these categories are not encrypted in any way. We do not recommend using NoteMaster to store sensitive information such as credit card numbers or other passwords.
  • If I delete a category, will I lose the notes in that category?
    No. When you delete a category, all the notes in that category will become uncategorized and can still be viewed from the “All Notes” list.
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