• NoteMaster - Syncing with Google Docs™
  • How do I configure NoteMaster to sync with the Google Docs™ program?
    See our documentation page for NoteMaster sync settings.
  • Why am I getting errors when I try to sync with Google Docs?
    Sync errors usually occur for one of 4 reasons:
    • Error authenticating to the Google Docs service. This usually happens because your login and password are not correct. Please check the login and password for your Google account and try again.
    • Error converting a Google Doc document into a NoteMaster note. Google Docs documents can contain may elements that are not supported by NoteMaster, such as links, video, tables, etc. While NoteMaster tries its best to convert to a NoteMaster note the best it can, there are limitations in this process and sometimes it does not work.
    • Error with the Google Docs service. Sometimes the Google Docs service is down or experiencing trouble. Since NoteMaster relies on the service to be working in order to sync notes, it may report errors if it has trouble communicating with Google Docs. You may want to try syncing to a different Google account to see if the problem is general, or specific to a particular account.
  • What does the error "Notes too large to sync mean"?
    Google Docs has a size limit of 500K for notes uploaded to the service. If the note has a lots of images, it may hit this size limit. You can adjust the amount of lossy jpeg compression NoteMaster uses when uploading images to Google in order to fit more images in a note, at the expense of image quality. Use the "Image Compression" setting in the Note Syncing section of the settings screen.
  • I'm still getting errors while syncing to Google Docs and I don't know how to fix them. What should I do?
    Send a "Problem Report" to the Kabuki Vision support team. Here's how:
    1. Start the NoteMaster app.
    2. Try syncing, so that you get the error.
    3. Go to the NoteMaster Help screen (press the "question mark" button at the bottom of the Categories screen).
    4. Press the button labeled "Report a Problem". This will create an email to send to us that contains details about what happened during the sync. With this information will help us figure out the cause of the problem.
  • I tried syncing and I ended up with duplicate note and documents. Why did this happen?
    At some point you likely pushed the "Reset Sync System" button. Resetting the sync system causes NoteMaster to forget about which notes match which Google documents. So the next time you sync, it will assume these are different documents, and it will make a new copy of each note to Google Docs, and a new copy of each documents to NoteMaster.

    The best thing to do after resetting the sync system is to make sure you have a single copy of notes and categories either in NoteMaster only OR Google Docs only before syncing.
  • NoteMaster - Editing Notes
  • How do I change the title of a note?
    The quickest way to change the title while viewing a note is to simply tap the title in the navigation bar at the top of the screen, and it will become editable, with the standard keyboard appearing.

    Alternately, while viewing the note, click on the info button on the right side of the navigation bar a the top of the screen. This will take you to a page where you can edit the note’s name or category.
  • How do I change the category a note belongs to?
    While viewing the note, click on the info button on the right side of the navigation bar a the top of the screen. This will take you to a page where you can edit the note’s name or category.
  • If I delete an image from within a note, is it permanently deleted?
    When you delete an image from a note, it is permanently deleted from the NoteMaster application. However, if you still have the image in one of your photo albums, you can simply re-insert it again as you did originally.
  • NoteMaster - Organizing Notes
  • How do I create a locked, password-protected note category?
    To create a new category that is locked, go to the “Categories” screen and tap the “+” button on the right side of the navigation bar at the top of the screen. This will take you to the “New Category” screen. From here, toggle the “Password Locked” switch to the ON setting, and enter a password.

    To lock an existing category, tap the blue detail disclosure button next to the category you wish to lock. This will take you to the “Edit Category” screen. From here, toggle the “Password Locked” switch to the ON setting, and enter a password.
  • How private are the notes that are stored in locked categories?
    Locked categories are merely password-protected are intended to prevent casual browsing of the notes stored in them. Notes stored in these categories are not encrypted in any way. We do not recommend using NoteMaster to store sensitive information such as credit card numbers or other passwords.
  • If I delete a category, will I lose the notes in that category?
    No. When you delete a category, all the notes in that category will become uncategorized and can still be viewed from the “All Notes” list.
  • I am not interested in categorizing my notes. What is the best way to configure NoteMaster in this case?
    NoteMaster lets you set the option of what screen it should show at launch. By default, it will show the list of categories, but you can configure it to start by showing the “All Notes” list instead. By configuring it this way you can choose to create uncategorized notes that will all appear in the “All Notes” list, which is shown at startup.

    To set this option, go to the NoteMaster “Settings” screen, tap on the "Start Screen" item, and select "All Notes" as the start screen.
  • NoteMaster - E-mail Setup (SMTP)
  • How do I configure NoteMaster’s built-in SMTP client?
    See our documentation page for NoteMaster SMTP settings.
  • Smooth Movie
  • What does the "smoothing quality" setting do?
    The smoothing quality setting determines the extent to which Smooth Movie will analyze the motion between consecutive frames of a movie. The higher quality settings will cause Smooth Movie to more thoroughly examine the motion, often resulting in better quality smoothing, as the expense of speed. The lower quality settings may result in poorer smoothing quality, but will process quicker.
  • Why does it take so long to process my movie?
    Smooth Movie uses a motion estimation algorithm that is very processor intensive. While we have gone to great lengths to optimize the algorithms as much as possible, it simply takes a certain amount of time to smooth a video in an acceptable way. You can speed up processing by selecting a lower smoothing quality setting.
  • Why are my videos that are processed with Smooth Movie not as smooth as I expected?
    While Smooth Movie does a great job overall of smoothing out shaky movies, there are still some limitations.

    • Limited processing power. While the iPhone 3GS is very powerful for a mobile phone, its processor is not as fast as one typically found in a desktop. More thorough smoothing takes more processing time, and for Smooth Movie we tried to find the best balance between smoothing quality and the time it takes to process a video.

    • Poorly lit movies. The camera in the iPhone 3GS tends to record blurry frames when the scene being recorded is overly dark or poorly lit. This blurriness make it difficult for the algorithms in Smooth Movie to determine the "motion" of the frame. Smooth Movie works best for movies which were taken in well-let environments.

    • Excessive shakiness. Smooth Movie is optimized for typical handheld movies. Movies with a severe amount of shakiness may not be smoothed out completely. You can always re-process the smoothed version of the video a second time in order to further smooth out the frames.

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